Service Desk Managers Are Overloaded, Underequipped Yet Accommodating

LANDesk research reveals increased pressure on service desk managers to handle mobile devicesLondon - 20th September, 2011 - In an increasingly tech-savvy society, it is no surprise that users are becoming heavily reliant on mobile devices as business tools. New research* by LANDesk reveals 96 per cent of users view laptops, smartphones and tablets as not only beneficial but vital to productivity.However, the role of the service desk in maintaining this influx of technology is overlooked, and consequently they are overloaded with calls to support mobile devices and under-equipped to deal with them.

Press Release Distribution, Service Desk Managers Are Overloaded, Underequipped Yet Accommodating