Social media driving increased complaints, but companies deaf to customer questions

Research finds 83% of Britons unhappy with social media service: retailers and banks attract most complaintsReading, 13 June 2012 Over a quarter (26%) of Britons are complaining more now they can use social media to communicate with companies – but organisations simply aren’t listening. 17.5% of their complaints are left unanswered and an enormous 83% of those who have complained are unhappy with the response they received.

Press Release Distribution, Social media driving increased complaints, but companies deaf to customer questions