Ontology Included In Customer Experience Monitoring Solutions Analyst Report

A leading analyst firm insight report investigates how CSPs could improve the monitoring of the customer's end-to-end experienceLondon, UK - October 14, 2011: Ontology Systems (www.ontology.com), the semantic search technology provider for Enterprise Data Alignment, has been recognised in a new Gartner report: 'Market Insight: Improving CSP Customer Experience with New Monitoring Solutions'* which investigates the market for "customer experience monitoring" (CXM) solutions for communications service providers (CSPs) - defining the term, listing the players and looking at what is driving the market.The report finds that many communications ser

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